COVID-19 Shipping Update
Since mid-2020, we have been experiencing unprecedented delays with our shipping times, due to the Coronavirus pandemic that has affected retailers, their suppliers and their carriers all over the world.
The situation is getting back to 'normal' however we are still experiencing delays of 4 weeks or more with our delivery times, as most packages are coming from China. This can sometimes be due to packages being held up for longer at customs in your local country. However, we are taking careful steps to look after our customers and that's our priority.
As a small business, we are working tirelessly to get your orders processed and shipped as quickly as we can. Please do be patient and contact us first for assistance, rather than jumping to an angry conclusion. It has been a very tough time for all of us, and, as the retailer, we are humans too!
Please rest assured that operations are gradually returning to normal. If we don't reply instantly then we are just trying to respond as quickly as possible to every query.
Thank you for your patience and understanding.
Mercury Girl Team