Important Shipping Stuff
We are happy when YOU are happy!
If you place your order at Mercury Girl there’s absolutely ZERO RISK so be reassured that we will help you at all stages.
Shipping times do vary, especially during busy periods. Under normal circumstances we aim to process, pack and ship your order within 10 working days, although this can increase to 2 weeks during busy periods.
As out stock is in China, delivery times are typically between 20 - 40 working days, depending on your location, however can be up to 60 working days. You will receive a tracking number once your order has been shipped and you can oversee your delivery's journey via our TRACKING page. Please enter your Mercury Girl order number and email address to track your order. Please contact us immediately if you are unable to track your parcel and we WILL help you! If the carrier loses your order, we will assist you in every way and be sure to come to a suitable agreement.
Some items may arrive more quickly than others, as your order may well be shipped in different packages. Your parcel may experience shipping delays due to customs security checks. However do not worry, you can always contact us if you are unable to track the progress of your order and we will help you out.
If three weeks has passed since you received the tracking number, and you still cannot track your parcel, you can contact us - we will help you to the best of our ability. Get in touch at firstname.lastname@example.org.
We appreciate that it can be frustrating waiting for your order to arrive, however please do approach us politely! Mercury Girl is owned and operated by a real human being whose aim is to help you.
MERCURY GIRL'S 5-POINT GUARANTEE
- FREE shipping. No surprises or hidden fees.
- Safe payments in any currency via PayPal®, ApplePay or Visa
- 30 Day Money Back Guarantee after you receive your order
- Real humans on our UK live chat!
- We use encrypted SSL certificates for 100% security